Privacy Policy

1. WHO WE ARE (THE RESPONSIBLE PARTY)

International Nautical Services (Pty) Ltd, trading through its division the Academy for Business Control Development (ABCD), Reg. No. 2024/629591/07, 41 Porterfield Road, Table View, Cape Town, 7441, South Africa. As the responsible party, we decide the purpose and the means of processing your personal information.

Information Officer: [Information Officer name], [Information Officer email]. This person is responsible for our compliance with POPIA and can be contacted with any privacy questions.

2. INFORMATION WE COLLECT

We collect information that is necessary to provide our business consulting and advisory services. This may include:

• Contact information: name, email address, phone number, and physical or postal address.
• Business details: company name, job title, VAT number, business size and industry-related information.
• Engagement information: information about your business, people, processes, systems and finances that you share with us so we can assess your business and deliver our services, and the contents of enquiries and messages you send us, including through our contact and discovery call form.
• Technical data: IP address, browser type and usage data collected through cookies and analytics when you visit our website.

We only process information that is necessary to deliver our services or respond to you.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Respond to your enquiries and arrange discovery calls.
• Prepare proposals and deliver our consulting services, assessments and reports.
• Communicate with you about project updates, quotes and service enquiries.
• Manage our business relationship, including billing and administration.
• Comply with legal and regulatory requirements.
• Send you business tips, updates or information about our services, but only if you have given us your consent. You can opt out at any time.
• Monitor our performance and improve our website, services and user experience.

4. LAWFUL BASIS FOR PROCESSING

We process personal information only when:

• you have given us your consent;
• it is necessary to carry out actions for the conclusion or performance of a contract with you (for example, delivering a consulting engagement);
• we have a legal obligation to do so; or
• it is in our legitimate interests or the legitimate interests of a third party, such as preventing fraud, protecting our business and improving our services, in which case we balance those interests against your right to privacy.

5. SHARING YOUR INFORMATION

We do not sell your personal information. We may share it with:

• Subcontractors and partners: consultants or technical experts involved in your specific engagement, under confidentiality obligations.
• Authorities: regulatory bodies, courts or law enforcement where required by law.
• Service providers: third-party providers who support our website, hosting, email, analytics, accounting and other digital and administrative services, under agreements requiring them to protect your information.

Where we give your information to any other third party, we will tell you who they are and why, and where the law requires it, we will first ask for your consent.

Only employees and contractors who need access to your information to do their work are given access.

6. TRANSFERS OUTSIDE SOUTH AFRICA

Some of our service providers may store or process your information on servers outside South Africa. We take steps to ensure that any such transfer complies with POPIA, by ensuring the recipient is subject to similar data protection laws or binding agreements, or that you have consented.

7. DATA SECURITY

We implement reasonable technical and organisational security measures to protect your information from unauthorised access, loss, damage or destruction. This includes secure data storage, encrypted communications where available, and restricted access for authorised personnel only. If a security compromise affects your personal information, we will notify you and the Information Regulator as required by law.

8. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to improve your browsing experience and to understand how the website is used. You can manage your cookie preferences through your browser settings, although disabling cookies may affect certain features of the site.

9. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For example, financial and billing records are kept for the period required by South African tax and company law (generally up to seven years), and engagement records and correspondence may be kept for a reasonable period afterwards as proof in the event of a dispute. When information is no longer needed, we delete or de-identify it.

10. YOUR RIGHTS UNDER POPIA

You have the right to:

• ask us to confirm whether we hold personal information about you, and to request access to it;
• ask us to correct or update inaccurate, incomplete or outdated information;
• ask us to delete or destroy your personal information where we are no longer authorised to keep it, subject to legal retention requirements;
• object to the processing of your personal information, including for direct marketing purposes;
• withdraw your consent at any time, without affecting processing that took place before you withdrew it; and
• lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za if you believe your information has been unlawfully processed.

To exercise any of these rights, please contact our Information Officer using the details below.

11. CHILDREN

Our services are intended for businesses and their representatives. We do not knowingly collect personal information about children.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.

13. RELATED DOCUMENTS

Our services are also provided in terms of our Terms of Engagement.

14. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: